Shipping policy

Shipping

Processing times

All orders are prepared and shipped to the address provided at checkout.

Orders are prepared within 2 to 3 business days of payment confirmation, then handed over to the carrier.

Estimated delivery times

The times below include both preparation and transit, counted from payment confirmation.

The applicable delivery time and shipping cost are displayed at checkout.

⚠️ Delivery times may occasionally vary during periods of high demand, peak activity, or in circumstances beyond our control.

Shipping origin

Orders are shipped from our fulfilment centre located in the Netherlands.

For deliveries within the European Union, no customs formalities apply and no additional charges are due on receipt.

For deliveries outside the European Union (Switzerland, United Kingdom, United States, Canada, overseas territories and other international destinations), the parcel is subject to customs clearance. Customs processing may extend the delivery time.

Customs duties and import taxes

Depending on the destination, customs duties, import taxes or carrier handling fees may be due on receipt. These charges are set by the authorities of the destination country and are payable by the recipient.

Should the recipient refuse to pay these charges, or fail to respond to the carrier's requests, delivery is deemed to have failed due to the recipient. No refund will be issued, whether the parcel is returned, destroyed or retained by customs authorities. Shipping, fulfilment and return or destruction costs remain payable by the recipient in full.

Where delivery becomes impossible for reasons outside the recipient's control, in particular an import prohibition or a customs seizure through no fault of their own, the order will be refunded in full.

In the event of a voluntary return, any customs duties, import taxes and carrier handling fees already paid are non-refundable.

Delivery methods

We work with several carriers depending on the destination. The carrier used is stated in the shipping confirmation email.

Shipping costs and available delivery options are displayed at checkout.

Order tracking

A tracking number is sent by email as soon as the order ships, allowing the customer to follow the parcel's progress.

Delivery address

It is the customer's responsibility to check that the delivery address is accurate before placing the order. An incomplete or incorrect address may cause delay, return or loss of the parcel. Any reshipping costs arising from an inaccurate address are payable by the customer.

Destinations served

We deliver to Europe, Switzerland, the United Kingdom, North America, Latin America, French overseas territories, and other destinations available at the time of ordering.

Certain countries may be excluded due to customs or logistics restrictions. Destinations that are unavailable will not appear at checkout.

Delays and liability

Delivery times are given as estimates. We cannot be held liable for delays attributable to carriers, customs authorities, industrial action, or any event beyond our control.

These provisions do not affect the statutory rights available to consumers under applicable law.