What brings you here?

In the vast majority of cases, this is not a fault. Follow these steps in order:

1. Clean the magnetic contacts on the stimulator and charger with a dry cloth.
2. Make sure the charger sits flush against the contacts and is securely clipped in place.
3. To turn on the stimulator, press briefly — for less than one second. A long press starts calibration.
4. Try another socket or USB adapter.
5. After a deep discharge, leave the device plugged in for 120 seconds without touching it, then press briefly again.

In automatic mode, the minimum and maximum intensity are set through calibration. Repeating this calibration is usually enough.

Quick test: switch to manual mode at maximum speed. If the stimulation is strong, the hardware is working and only the calibration needs to be repeated. If it remains weak, record the test and contact us: the warranty applies.

The opening is intentionally wider so you can adjust the height to suit your body. The included Velcro patch keeps it securely in place: once you have chosen the height, it locks the prosthesis in position.

For ClitoShare, position the patch further up or down to accommodate its different shape.

Tracking that doesn’t update for 2 or 3 days is common, particularly when a parcel crosses a border or goes through customs: it may continue moving before the next scan.

If there has been no update for more than 7 working days, or if it is marked as delivered but has not arrived, write to us with your order number. We will open an investigation with the carrier.

Within the European Union, prices include taxes: there is nothing to pay on delivery, except in territories that are outside the scope of European VAT, such as the Canary Islands.

For Switzerland and the rest of the world, prices are shown excluding taxes. Local VAT, customs duties or the carrier’s handling fees may be charged upon delivery and are not collected by Let’s Share.

All our products are covered by a 2-year warranty from the date of purchase. The warranty covers manufacturing and operating defects.

It does not cover normal wear and tear, impacts, product modifications or damage caused by silicone or hybrid lubricant. If a defect is confirmed, we will replace the component concerned in the kit or issue a refund. Depending on the circumstances, we may ask you to return it for analysis.

To help us process your claim quickly, have the following ready:

1. your order number, name and the email address used for the purchase;
2. a description of the issue and the steps you have already tried;
3. a short video showing the defect, attached to the message or shared through a private link.

The video helps us distinguish a defect from an adjustment issue and often allows us to offer a solution in our first reply.

Clean the silicone with warm water and mild soap before and after each use, or use a dedicated cleaner. The stimulator is fully waterproof and IPX7 certified. Remove it from the harness for thorough cleaning and leave it to air dry.

Hand-wash the harness, then leave it to air dry.

Yes, most components are available individually. Tell us which product and part you are looking for in the form below.